Effective date: June 9, 2026 · Last updated: June 9, 2026
These Terms of Service (“Terms”) form a binding agreement between SalonOS, Inc. (“SalonOne,” “we,” “us,” or “our”) and the business entity that subscribes to the Service (the “Customer”), together with any individual who accesses the Service on the Customer’s behalf (each, a “User”). By creating an account, clicking “I agree,” or accessing the Service, you accept these Terms. If you are accepting on behalf of an entity, you represent that you have authority to bind that entity.
1. The Service
SalonOne provides a multi-tenant, cloud-hosted software platform for salon operators, including appointment scheduling, point-of-sale, client records, inventory, staff management, messaging, and reporting (collectively, the “Service”). We may add, modify, or discontinue features from time to time. Material adverse changes to core functionality will be communicated in advance where reasonably practicable.
2. Accounts and eligibility
- You must be at least 18 years old and authorized to operate a commercial business to create an account.
- You are responsible for all activity under your account and for keeping credentials, including staff PINs and multi-factor authentication codes, confidential.
- You must provide accurate registration and billing information and keep it current.
- You must notify us promptly at security@salonos.com of any suspected unauthorized access.
3. Customer data and tenant isolation
“Customer Data” means data, including personal information about Customer’s clients and staff, that Customer or its Users submit to the Service. As between the parties, Customer retains all right, title, and interest in Customer Data. Customer grants SalonOne a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms.
SalonOne implements logical tenant isolation enforced at the database layer (row-level security). Customer is responsible for managing User access within its tenant, including role assignments and deprovisioning departing staff.
4. Subscription, fees, and taxes
- Plans and billing cycles. Fees, included entitlements, and the billing period (monthly or annual) are described at sign-up or in an order form. Subscriptions automatically renew for successive periods unless cancelled before the renewal date.
- Payment. Customer authorizes SalonOne and its payment processor (Stripe, Inc.) to charge the designated payment method for all applicable fees. Failed payments may result in suspension after notice.
- Price changes. We may change subscription pricing on at least 30 days’ notice, effective at the next renewal.
- Taxes. Fees are exclusive of sales, use, VAT, GST, and similar taxes, which are Customer’s responsibility, except taxes on SalonOne’s income.
- Refunds. Except where required by law or expressly stated in an order form, fees are non-refundable and partial periods are not pro-rated.
5. Payment processing and platform fees
Payments collected by Customer from its own clients through the Service are processed by Stripe under Stripe’s Connected Account Agreement and Services Agreement. Customer must complete Stripe Connect onboarding and is responsible for chargebacks, disputes, refunds, and compliance with card-network rules. SalonOne may collect an application fee on each charge as disclosed in the applicable plan; the current fee schedule controls.
6. Acceptable use
Customer and Users must not:
- violate law, including consumer-protection, anti-discrimination, telemarketing (TCPA), anti-spam (CAN-SPAM), wiretap, or privacy laws;
- send SMS or email marketing to recipients who have not provided valid, channel-specific opt-in, or after a recipient has opted out;
- upload malware, attempt to gain unauthorized access, probe for vulnerabilities outside our published responsible-disclosure program, or interfere with the Service’s integrity;
- reverse engineer, decompile, or attempt to derive source code, except to the extent permitted by law;
- resell, sublicense, or provide the Service to third parties as a standalone product;
- use the Service to process data of children under 13 (or under 16 in the EEA/UK) without verifiable parental consent.
We may suspend access without notice to prevent harm to the Service, other customers, or third parties.
7. Messaging compliance
SMS and email features require Customer to obtain and maintain documented, channel-specific consent from each recipient. Customer is the “sender” for purposes of CAN-SPAM and the “caller”/“texter” for purposes of TCPA, and is solely liable for messaging content and recipient lists. Customer must honor opt-out requests promptly and may not use the Service to circumvent carrier or messaging-provider rules.
8. Third-party services
The Service relies on sub-processors and third-party services, including Stripe (payments), Twilio (SMS), Resend (email), Supabase (database and authentication), and Sentry (error monitoring). Use of those services is also governed by their own terms. We are not responsible for third-party services we do not control.
9. Confidentiality
Each party will protect the other’s non-public information with at least the same degree of care it uses for its own confidential information, and not less than reasonable care. Confidential information may be used only to perform under these Terms and disclosed only to representatives with a need to know who are bound by substantially similar obligations.
10. Intellectual property
SalonOne and its licensors retain all right, title, and interest in the Service, including all software, models, designs, and trademarks. Subject to these Terms, SalonOne grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term. Feedback you provide may be used by SalonOne without restriction or compensation.
11. Suspension and termination
- Either party may terminate for material breach not cured within 30 days after written notice.
- We may suspend or terminate immediately for non-payment, security risk, suspected fraud, or violation of Section 6 (Acceptable Use).
- Upon termination, Customer’s right to access the Service ends. For 30 days after termination, Customer may request an export of Customer Data in a commercially reasonable format. After that period, we may delete Customer Data in the ordinary course, subject to backup retention.
12. Warranties and disclaimers
Each party represents that it has authority to enter these Terms. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SALONONE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SALONONE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. Customer is responsible for keeping its own records and for using the Service in accordance with applicable law.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO SALONONE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. These limits do not apply to a party’s indemnity obligations, breaches of confidentiality, infringement of the other party’s intellectual-property rights, or amounts owed to SalonOne for fees.
14. Indemnification
Customer will defend, indemnify, and hold harmless SalonOne and its officers, employees, and agents from third-party claims, damages, and reasonable attorneys’ fees arising out of (a) Customer Data; (b) Customer’s use of the Service in violation of these Terms or applicable law; or (c) messaging or marketing communications sent through the Service. SalonOne will defend Customer against third-party claims that the Service, as provided and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark, and will pay amounts finally awarded or agreed in settlement, subject to Customer’s prompt notice, sole control of defense, and reasonable cooperation.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of [INSERT STATE], excluding its conflict-of-laws rules. The parties will attempt in good faith to resolve any dispute through informal negotiation. Any unresolved dispute will be brought exclusively in the state or federal courts located in [INSERT COUNTY, STATE], and the parties consent to personal jurisdiction there.
16. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
17. Miscellaneous
- Entire agreement. These Terms, together with any order form and our Privacy Policy, are the entire agreement and supersede prior agreements on the subject.
- Assignment. Customer may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets.
- Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
- Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
- No waiver. Failure to enforce a provision is not a waiver of future enforcement.
- Independent contractors. The parties are independent contractors; nothing creates a partnership, agency, or employment relationship.
18. Contact
SalonOS, Inc.
[INSERT REGISTERED ADDRESS]
Email: legal@salonos.com